Refund Policy

We at Echotemplate make sure that our templates function correctly before they're offered so that they're guaranteed to work well when you buy them. If you encounter any issues with our products, we're here to help you. All of our templates include a live demo and documentation so that our consumers know what they are buying. We strongly recommend that you investigate those resources before purchasing our templates. If you have any pre-purchase concerns about our products, please contact our support team so that you are confident prior to buying them. The support team is always here to help answer any questions you may have about our products. The templates you purchased didn't function as described, and we weren't able to fix the issue, we will issue a refund within 14 days of the purchase.

Because of their unique nature, we cannot provide a complete refund after a product has been delivered or after related services have been completed. This policy explains the situations where our products cannot be refunded. This policy also describes the circumstances under which refunds are not available. By using our sites, users accept and agree to this Refund Policy.

We will refund the money if any of the following scenarios occurs:

  • the product is not delivered
  • the product is not as described.
  • We are unable to resolve the issue.

There are several reasons why will not provide refunds.

  • You may purchase an item by mistake or download it by mistake, for example.
  • You may not have sufficient experience to use the material.
  • After you make a purchase, you may change your mind for various reasons.
  • Your purchase was not suited to your requirements.
  • You may not be able to use this product due to its incompatibility with your site.
  • Our company will not provide any support if you refuse to let our support staff access your site to investigate the problem.
  • After 14 days, no refunds will be given.
It might take up to 14 days for the refund to appear in your account is permitted to alter or replace any portion of this refund policy. You must check this Agreement frequently for modifications.

If you still have any queries please feel free to contact us.

Please keep in mind that our customer care department is open from 9 am to 5 pm (GMT+6) from Monday to Friday. We will reply to your refund request email on Monday if you send it after office hours on Friday.